DATA PRIVACY

Introduction

The protection of your personal data is very important to us. This privacy policy explains how we collect, process, and protect your personal data when you visit our website, as well as your rights regarding your data.

Data Controller

The data controllers responsible for the collection, processing, and use of your personal data are:

Aline Pfister & Hamada Youssef
Lost Lagoon
Km 10, Safaga - Al Qusair Rd.
Red Sea Governorate, Egypt
+20 11 48 00 15 34
info@lost-lagoon.com
www.lost-lagoon.com

Collection and Processing of Personal Data

Personal data is any information that relates to an identified or identifiable natural person. This includes, among other things, your name, email address, IP address, and data about the use of our website.

We collect and process personal data in the following cases:

Contacting Us: When you contact us via our contact form or email, we collect the information you provide (e.g., name, email address, message).
Website Usage: When you visit our website, we automatically collect data such as your IP address, the browser used, and information about the date and time of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your user experience and analyze website usage.

Purpose of Data Processing

We process your personal data for the following purposes:

To respond to inquiries you send us via our contact form or email.
To improve the usability and functionality of our website.
To analyze and optimize the performance of our website.
To comply with legal obligations.

Data Disclosure

We do not share your personal data with third parties unless this is necessary to fulfill a contract or required by law (e.g., to authorities).

Data Retention

Personal data will be processed and stored as long as necessary for the purpose for which it was collected.

Therefore, the following applies:

Personal data collected for the purpose of fulfilling a contract between the provider and the user will be stored until the contract is fully fulfilled.
Personal data collected to safeguard the legitimate interests of the provider (Art. 6 para. 1 lit. f GDPR) will be retained as long as necessary to fulfill these purposes.
Furthermore, the provider is permitted to store personal data for a longer period if the user has consented to such processing, as long as the consent is not revoked. Additionally, the provider may be required to retain personal data for a longer period if necessary to comply with a legal obligation or a court order.

Your Rights

You have the right to:

Request information about the personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Request the deletion of your personal data unless we are legally required to store it.
Object to the processing of your personal data.
Request the restriction of the processing of your personal data.

To exercise these rights, please contact us using the contact details provided above.

SSL or TLS Encryption/Security

For security reasons and to protect the transmission of confidential content that you send to us as a website operator, our website uses SSL or TLS encryption. This ensures that the data you transmit through this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address bar in your browser and the padlock symbol in the browser's address bar.

Server Log Files

The provider of the website automatically collects and stores information that your browser transmits to us in server log files. These are:

Browser type and browser version
Used operating system
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

These data are not combined with other data sources. The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.

Contact Form

Data submitted via the contact form, including your contact details, will be stored to process your inquiry or to be available for follow-up questions. These data will not be shared without your consent.

The processing of the data entered in the contact form is based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. For the withdrawal, an informal message via email is sufficient. The lawfulness of the data processing carried out before the withdrawal remains unaffected.

Data submitted via the contact form will remain with us until you request their deletion, withdraw your consent for storage, or there is no longer a need to store the data. Mandatory legal provisions, particularly retention periods, remain unaffected.

Newsletter

To send our newsletter, we need your email address. Verification of the provided email address is necessary, and the receipt of the newsletter requires your consent. Additional data is not collected, or is voluntary.

If you order goods or services from us and provide your email address, this email address may subsequently be used by us for the dispatch of newsletters, provided we inform you beforehand. In such a case, the newsletter will only contain direct advertising for our own similar goods or services. You can unsubscribe from this newsletter at any time. A corresponding link is included in every newsletter. The legal basis for the newsletter dispatch is Art. 6 para. 1 lit. f GDPR in conjunction with § 7 para. 3 UWG.

Use of Cookies

Our website uses cookies based on Art. 6 para. 1 lit. f GDPR to improve your user experience. Cookies are small text files stored on your device. You can block the use of cookies or delete already stored cookies by adjusting your browser settings. Please note, however, that disabling cookies may affect the functionality of our website.

Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time to comply with legal requirements or reflect changes in our services. The latest version of the privacy policy is always available on our website.

Contact

If you have any questions or concerns about this privacy policy or the processing of your personal data, please contact us using the contact details provided above.